FAQ

 
 

Winix

Winix Air Purifiers are independently rated for a Clean Air Delivery Rate (CADR) by the Association of Home Appliance Manufacturers (AHAM) https://ahamverifide.org/directory-of-air-cleaners/. An optimal room size is recommended by AHAM for all machines. Winix adheres to these AHAM ratings. However, we also state our recommended maximum room size for certain machines where it is helpful. Not all manufacturers adhere to AHAM.

Allergies affect every person differently. Although Winix air purifiers are very effective at removing a myriad of contaminants from the air in your home, it is impossible for us to anticipate everyone’s environment and medical condition. What we do know is that our air purifiers are excellent at reducing airborne pollutants such as dust, smoke, pollen, and pet dander. We use safe and effective technologies that are capable of bringing you the best in-home air quality we can offer. If you suffer from allergies – we sincerely hope that our product helps you breathe easy.

Winix proudly participates in the official AHAM (Association of Home Appliance Manufacturers) Clean Air Delivery Rate (CADR) program so that you can compare air cleaners on a fair and even basis for their removal of Dust, Smoke and Pollen.

Energy Star is a program which provides certification to consumer products which meet certain standards of energy efficiency. All Winix Air Cleaners are Energy Star qualified products.

ECARF & Allergy UK Seal of Approval – The European Center for Allergy Research Foundation (ECARF) has set itself to, improve the quality of life of people with allergies by targeting & actively promoting research on allergies. www.ecarf.org . The British Allergy Foundation is an internationally recognized charity providing advice, information, and support for those with allergies and food intolerance. They are a voice of the allergy sufferers, representing those affected by this multi-organ disease. www.allergyuk.org

One of the essential features of Winix air purifiers is the use of intelligent sensors that detect the actual state of the ambient air and accordingly regulate the fan speed.

Winix reminds you when your filters need to be replaced and have run out of capacity. Replacement every 12 months is recommended, but this period is relative and is based on how polluted the environment in which the device is used is.

Please see your guide.

If you have a purifier that uses a Carbon filter, a PE-filter (grid) filter, and a True HEPA filter, you must first place the True HEPA filter in the purifier, followed by a Carbon filter, and finally a PER-filter (grid).

For your convenience, each filter is numbered at the top so that there is no doubt about the arrangement and cleaning.

Each model has a PRE-filter (grille or textile), which is cleaned every 10 days of the largest particles with a vacuum cleaner, and the textile can be washed. For other filters, please read the instructions for use to find out the frequency of replacement.

We recommend doing so because your air purifier uses smart sensors to adjust the fan speed, it will never use more energy than is necessary to maintain a healthy, comfortable environment. By leaving your unit running it will continuously be drawing in the room air and filtering impurities. Our air purifiers have light sensors that adjust the fan speed according to day and night, putting the air purifier into a low-light sleep mode in the dark.

As a general rule, place your Winix air purifier where it can have the best air flow. This means it needs to be placed slightly away from the wall and furniture. Be sure to place your Winix air purifier wherever you are going to spend the most amount of time (such as your living room or family room), or where you have the most concern about odors or allergens (such as in your kitchen or where your pets are), or where it helps you the most (such as in your bedroom when you are sleeping).

Don’t worry. Sometimes when the unit is new, the materials from the filter can “outgas” when they are first used. Leave the unit running for a day or so and it should clear up. If you are concerned about this, leave the unit running on high in a separate room during this period…it should clear up overnight.

Sometimes when the room is very quiet, you may hear a slight buzz or “electric hum” from the PlasmaWave® generator inside of the unit. This is nothing to worry about. The PlasmaWave® generator uses electricity to create a strong corona discharge causing it to occasionally make a slight noise. It’s working properly to clean the air.

Our True-HEPA Filtration is excellent for reducing 99.97% of respiratory irritants and pollutants down to 0.3 microns in size. This includes: Allergens, pollen, mold spores, dust, pet dander and bacteria.

PlasmaWave® Technology safely breaks apart odors, allergens, chemical vapors, and other pollutants at the molecular level, without causing harmful ozone. PlasmaWave® creates positive and negative ions that combine with natural water vapor to form hydroxyls, which cleans the indoor air. Winix Air Purifiers are tested and certified by the California Air Resources Board (CARB) to be well within very safe emission levels. CARB EO reference numbers are available on request.

You won’t have to worry about constantly adjusting your air purifier. The Air Quality Sensor allows for you to set your air purifier to Auto-Mode and will automatically adjust the cleaning power for optimal performance; working hard when you need it and saving energy when you don’t.

 
 

Orders and delivery

You can order by submitting a delivery address, two names and a phone number and we can deliver to the specified address, delivery is made within two days or you can pick it up on the spot from our showroom in Sofia, 2zh Vitinya Str. day from 09:00 to 17:30. It can be paid by cash on delivery or by sending a proforma, which you can pay by bank transfer and as soon as we see the payment reflected, we send it with an invoice and a warranty card.

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Warranty

Culligan Bulgaria Ltd. offers a 2-year warranty on Winix air purifiers.
The equipment is designed for air purification and filtration

The warranty of the purifier refers to factory defects that occurred during operation during the warranty period due to poor quality materials or improper workmanship, and includes labor costs for disassembly and assembly, as well as the cost of replaced parts.

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